ticket_id,date,account,segment,category,severity,summary,status
SUP-1021,2026-05-28,Hengyuan Manufacturing,Enterprise,Deployment,P1,"Customer needs private deployment checklist for security review",Open
SUP-1028,2026-05-30,Jianghai Finance,Enterprise,Auditability,P0,"Reviewer asks how task evidence records file usage and tool calls",Open
SUP-1044,2026-06-02,Nanfang Retail,Team,Onboarding,P2,"New users do not know which first workflow to try",In Progress
SUP-1051,2026-06-03,Atlas Components,Enterprise,Connector,P1,"Outlook connector setup requires clearer success and failure status",Open
SUP-1060,2026-06-04,Hengyuan Manufacturing,Enterprise,Skills,P1,"Team wants accepted weekly report workflow to become reusable template",In Progress
SUP-1067,2026-06-05,Jianghai Finance,Enterprise,Governance,P0,"Compliance wants human approval before publishing reusable skills",Open
SUP-1075,2026-06-07,Nanfang Retail,Team,UX,P2,"Task output is too long for department managers",Resolved
SUP-1082,2026-06-08,Atlas Components,Enterprise,Cron,P1,"Customer wants weekly customer email summary to run every Monday",Open
SUP-1090,2026-06-10,Hengyuan Manufacturing,Enterprise,Model Config,P2,"Admin wants clearer provider configuration status",In Progress
SUP-1096,2026-06-11,Jianghai Finance,Enterprise,Security,P0,"Security asks whether terminal tools can be disabled for pilot users",Open